Shipping Available Worldwide

FAQs

There are two different types usually seen on silver jewellery: one is deliberately caused and is referred to as oxidation created using a chemical that is applied to the surface. the resulting black colour is the end of a process called patination. the other is a naturally occurring and the tarnish is likely to occur with time and wearing, this is not a manufacturing defect but a property of silver metal and can be removed using the cleaning methods detailed above.

Final sale merchandise can’t be returned or exchanged, so purchase with care. that said, you are getting a terrific bargain—and it can always become a gift for someone else, right?

If you receive an order confirmation email and notice a mistake with the order, please call us on +234 906 562 5669. if it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available).

There are a number of different finishes available so if in doubt please ask for specific advice regarding the piece you have bought.

Generally the following applies:

  • To protect it and contribute to it’s longevity, we suggest that you store your jewellery separately and in its original packaging as metals and stones can scratch when they come into contact with each other.
  • Do not let your jewellery come into contact with household detergents; undiluted or strong solutions or other chemical products and take care when spraying perfumes and hairspray.
  • Our silver colour finish on our sterling silver jewellery is likely to tarnish eventually with time and wearing, this is not a manufacturing defect but a property of silver metal. to restore the original brilliance of the surface, we recommend you first use a silver polishing cloth. if this is not sufficient use a silver dip solution (please follow the manufacturer’s instructions) and then finish with the silver polishing cloth.
  • Jewellery with set stones can be loosened through wear and impact, check the security of any stone set jewellery by shaking the item close to your ear. if there is a slight rattle, the stone(s) are no longer secure in their setting and should be checked before any potential loss. please contact us if you require a setting to be examined.
  • Grease and grime within stone settings can be removed using an ultrasonic cleaner or warm water mixed with mild detergent solution; it is wise to put the items into a basket (or sieve) for easy location and removal. avoid doing this with pearls or other porous stones eg turquoise, coral, amber, onyx, opal, emerald.
  • Neighbouring pieces of jewellery of differing metal, eg. silver ring next to gold ring, will wear at different rates, so it is advised to keep pieces of the same metal together to avoid excessive wear on the softer items.
  • Oxidised silver pieces contain a ‘formed’ oxide to create the black appearance. polishing this finish will remove the oxidation and return the piece to bright silver finish, but please be careful when cleaning oxidised silver pieces using a silver polishing cloth, and to remove any wear grease and grime use a detergent and a soft silver polishing cloth.

We don’t, because it wouldn’t work well for us. we get jewellery from all over the world every single day, far too much for us to keep a print catalog current. the best way to keep up to date on the newest items is check out our “what’s new” page. and if coming back to our site every few days is more commitment than you’re ready for, try our email newsletter. that will keep you on top of storewide sales, coupons, new arrivals, etc.

Your information stays privately with us and we wouldn’t ever want to spam you. it would be helpful if you could just add us to your contact. also, it’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! we also want to make sure you get our email confirmation as a record of the order. working with customers makes us happy; we just need a way to keep the lines of communication open.

Gold plated is usually a metal such as brass or nickel or any other type of metal covered with electroplated gold. gold vermeil is sterling silver covered with electroplated gold and is higher in quality. it is also the best option for people who have allergic reactions to metal jewellery.

If we already have the right item (in your size with regards to rings) in our store, it will only take the regular shipping period of between 2-5 working days.